Refund & Exhange Policy
Refund & Exchange Policy
At Souq Al Balad UAE, your satisfaction is our priority. If you are not completely happy with your purchase, we offer easy refunds and exchanges under the following conditions:
1. Eligibility for Refunds & Exchanges
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Products must be unused, in original packaging, and in the same condition as received.
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Items must be returned within 7 days of delivery.
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Products that are damaged, worn, or altered will not be eligible for a refund or exchange.
2. How to Request a Refund or Exchange
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Contact our customer support team via email, phone, or website chat within 7 days of receiving your order.
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Provide your order number, product details, and reason for return/exchange.
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Our team will guide you through the return shipping process.
3. Refund Process
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Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
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Refunds will be issued to the original payment method used during purchase.
4. Exchange Process
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Exchanges are subject to availability of the replacement product.
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If the requested item is unavailable, you may choose a full refund instead.
5. Non-Returnable Items
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Perishable goods, personalized/custom items, and products that are damaged due to customer misuse are not eligible for return or exchange.
6. Shipping Costs
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Returns due to defective or incorrect items are covered by Souq Al Balad UAE.
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Returns due to a change of mind are the responsibility of the customer.
7. Contact Us
For any questions about refunds or exchanges, reach out to our customer support team — we’re here to make your shopping experience safe, easy, and hassle-free.